Privacy policy
At joelandsonfabrics.com we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.
When do we collect your personal data?
- When you visit our website and use your account to buy products as well as placing an order on the phone or in store.
- When you make an online purchase.
- When you create an account with us.
- When you purchase a product by phone but don’t have (or don’t use) an account.
- When you engage with us on social media.
- When you sign up to our mailing list/newsletter online or in store.
- When you contact us by any means with queries, complaints etc.
- When you choose to complete any surveys we send you.
How & why we use your personal information
In order for us to give you the best customer experience, we may use your data to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
How & why we’ll use your personal data
- To process any orders that you make by using our website or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a trusted third party, such as a courier company, to deliver the product that you ordered. We may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds.
- To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
- To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. All our website financial transactions are handled by our payment service provider SagePay through a Secure Payment Gateway with SSL encryption.
- With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions and so on.
- To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
- To comply with our contractual or legal obligations to share data with law enforcement.
- To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our more relevant to you.
Your rights over your personal data
You can access and edit your personal data, such as updating your shipping address or telephone number, via your account settings at any time.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Please contact customerservice@joelandsonfabrics.com with your request.
You can stop the use of your personal data for direct marketing at any time, by clicking the ‘unsubscribe’ link in any e-mail we send you. You can also unsubscribe by logging into your account and updating your newsletter preferences.
The legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
- Consent. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
- Contractual obligation. In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
- Legal compliance. If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Joel & Son Fabrics to law enforcement.
- Legitimate interest. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.
Disclosures
We may disclose your personal information in the following circumstances.
- To the extent that we are required to disclose information by law.
At joelandsonfabrics.com we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.
Security of your personal information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. Our SSL encryption ensures that all online transactions made with us are completely secured. Access to your personal data is password-protected, and sensitive data (such as payment card information) is handled by SagePay (our payment service provider) and is secured by SSL encryption.
We will take the highest level of precaution, in accordance with Industry Standards to prevent the loss, misuse or alteration of your personal information. However, whilst we take all the necessary steps to exclude viruses from this website, we cannot guarantee that such attempts will be successful and therefore we cannot accept liability for such viruses.
We will store all the personal information you provide on our secure password and firewall protected servers. Of course, data transmission over the internet is inherently insecure and unfortunately we cannot guarantee the security of data sent over the Internet. Please ensure that your password and user details are kept confidential. At Joel & Son Fabrics we will not ask you for your password (except when you log in to the website) and therefore will not take any responsibility for any misuse.
Cookies
A cookie enables the web server to identify and track the web browser. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.
Cookies consist of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server.
We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.
We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognise you when you visit, and to remember your preferences relating to the use of our website.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Partner: Google Analytics
Name of Cookie: _ga, _gid
Why we use it: We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
For more information: tp://www.google.com/privacypolicy.html
Partner: Google Adverts
Name of Cookie: _gat
Why we use it: Used by Google Ads to report a website visitor's actions after viewing or clicking one of the PPC and Remarketings adverts with the purpose of measuring the effect and reach of an advert placed on Google when customers are looking for our website, store or looking to buy fabrics online.
For more information: https://policies.google.com/technologies/types?hl=en
https://support.google.com/searchads/answer/2791195?hl=en
https://policies.google.com/technologies/partner-sites
Partner: Mailchimp
Name of Cookie: _zlcstore
Why we use it: Used by Mailchimp to understand the efficiency and effect of our Email Marketing Campaigns which are sent out weekly to our customer subscriber base who have opted in to receive these marketing emails.
For more information: https://mailchimp.com/legal/privacy/
Partner: Zendesk
Name of Cookie: __cf_bm
Why we use it: We use Zendesk to facilitate livechat to assist customer in real time and at the start of the chat, we ask customers to fill in their name, email and phone number (some fields are optional)
For more information: https://www.zendesk.com/company/customers-partners/privacy-policy/
Partner: Facebook
Name of Cookie: _fbp, fr
Why we use it: We use Facebook cookies so our customers can use the Facebook Share buttons, and as we sometimes like to use Facebook advertising.
For more information: https://www.facebook.com/policies/cookies/
https://developers.facebook.com/docs/facebook-pixel/reference
Partner: Instagram
Name of Cookie: _iga, ig
Why we use it: We use Instagram cookies so our customers can have the best experience when viewing our Instagram channels and we can measure the effect and reach of our Instagram advertising campaigns.
For more information: https://help.instagram.com/519522125107875
Partner: Pinterest
Name of Cookie: n/a
Why we use it: We use the Pinterest cookie for customer insight, usage and conversion measurement.
For more information: https://policy.pinterest.com/en-gb/cookies
Partner: Cloudflare Inc
Name of Cookie: _cfruid, _cfduid
Why we use it: We use the Cloudflare cookie to assess traffic that makes a request on our website - this protects our website against any potential malicious activity or attacks and ensures ourcustomers have the best possible experience when visiting our website. The information collected is encrypted and does not include confidential data. Once the assessment is complete, the data is no longer required and does not get stored.
For more information: https://developers.cloudflare.com/
Partner: Hotjar
Name of Cookie: _hjTLDTest, _hjDonePolls
Why we use it: We use the Hotjar cookie from time to time to better understand how costomers navigate our website and to determine whether there is a way of improving the customer journey. We also use hotjar to run customer questionaires and polls. Once the assessment is complete, the data is no longer required and does not get stored.
For more information: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
What information do we collect?
We collect your information when you decide to interact with us.
If you have a web account with us we’ll collect your name, billing/delivery address, order history, email and telephone number, items added to your basket and wish list choices.
If you subscribe to our mailing list we’ll collect your e-mail address.
We collect technical information about your computer and about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths, the advertisements you clicked on, and any search terms you entered through Google Analytics).
Information gathered by the use of cookies in your web browser. There is further information about our use of cookies later in this Privacy Policy.
